How can students or employees use Office / Microsoft 365?
Microsoft Office 365 apps (e.g. Word, Excel, Powerpoint, Teams) are pre-installed on all FH devices. Furthermore, as a student or employee at FH JOANNEUM you can use Microsoft Office online at https://portal.office.com/ or install the apps on your own devices. Install Microsoft Office Visit https://portal.office.com/ and sign in with your FH e-mail address. Afterwards you […]
How can I connect my printer?
Standard printers (Color and black / white copiers – devices for which you have to register with the employee / student card) are installed automatically when you log on to a Windows based FH computer. Non-standard printers (office printers or lab printers) must be installed manually. Printer installation Click on the Windows Icon and write […]
How can people WITHOUT an FH account process payments via the FH|shop?
FH JOANNEUM can use the FH|shop to handle various payment processes. For example contributions to conferences (e.g. GAB conference), contributions to seminars (e.g. Summer Business School), courses and events etc. Proceed as follows: Prerequisite: You have received a payment request as a link. Click on the link. The FH|shop login page opens. There are two […]
How can people WITH an FH account process payments via the FH|shop?
FH JOANNEUM can use the FH|shop to handle various payment processes. For example the contribution to insurance in the healthcare sector the graduation fees, contributions to conferences (e.g. GAB conference), contributions to seminars (e.g. Summer Business School), courses and events etc. Proceed as follows: Prerequisite: You have received a payment request as a link. Click […]
What is the FH JOANNEUM password policy?
If your new password meets the following criteria, you will be able to use it: The password is at least 14 characters in length. Tips Do not use a password that is the same or similar to a password used on other websites. Do not use common character strings like asdf, jklö, abcd, etc. Do […]
What can I do if I have forgotten my password?
By enrolling for the multi factor authentication you also can reset a forgotten or malfunctioning password. Step 1: Start the Microsoft 365 Password Reset Service Open the link https://fhj.to/pwms Enter your FH E-Mail address (firstname.lastname@fh-joanneum.at or firstname.lastname@edu.fh-joanneum.at) and solve the „CAPTCHA” Step 2: Confirm your identity You may be prompted to confirm your identity. […]
How do I change my password?
Please note the current password guidelines which you can find here: FH JOANNEUM password policy Additionally applies: After 10 consecutive failed login attempts, the account will be locked for 10 minutes. Method: Password change on a FH computer If the password is still known, it can be changed at any time and on any […]
How can I change my default login method for multi-factor-authentication?
To change your default login method, please follow these steps. 1. To access your Microsoft account overview, please use the following link: My Account (microsoft.com). 2. Select your account and log in with your FH-JOANNEUM account. 3. Then click on “Security information” („Sicherheitsinformationen“) or “Update information” („Informationen aktualisieren“). 4. Click “Change” („Ändern“) and select your […]
How can I change my phone number for multi-factor-authentication afterwards?
If you want to change your phone number, follow these steps. 1. To access your Microsoft account overview, please use the following link: My Account (microsoft.com). 2. Select your account and log in with your FH-JOANNEUM account. 3. Then click on “Security information” („Sicherheitsinformationen“) or “Update information” („Informationen aktualisieren“). 4. Click on “Change” („Ändern“) next […]
How can I add an additional authentication option with multi-factor-authentication?
If you want to add another authentication method to your existing one, follow these steps. 1. To access your Microsoft account overview, please use the following link: My Account (microsoft.com). 2. Select your account and log in with your FH-JOANNEUM account. 3. Then click on “Security information” („Sicherheitsinformationen“) or “Update information” („Informationen aktualisieren“). 4. To […]
How do I use multi-factor authentication?
1 Introduction Hacker attacks are regularly reported and universities have become a popular target for IT attacks in recent months. In order to significantly increase the security of the systems and thus also the protection of your data, multi-factor authentication – MFA for short – is being introduced at FH JOANNEUM. You may be familiar […]
How do I close all breakout rooms simultaneously?
Prerequisite: The “Group Rooms” (“Gruppenräume”) window on the right-hand side is open. The breakout rooms have already been started. You can see this from the green “Open” (“Geöffnet”) field next to the rooms. Click on “Close rooms” („Räume schließen“). Participants in all breakout rooms are automatically shifted back to the main meeting within the next […]
How do I close individual breakout rooms?
Prerequisite: The “Group Rooms” (“Gruppenräume”) window on the right-hand side is open. The breakout rooms have already been started. You can see this from the green “Open” (“Geöffnet”) field next to the rooms. Move the mouse over the desired room. The “…” symbol appears. Click on the “…” symbol and click on “Close room” (“Raum […]
Where do I define the settings for the breakout rooms?
Prerequisite: The “Group Rooms” (“Gruppenräume”) window on the right-hand side is open. Click on the “…” symbol next to the designation “Group rooms” (“Gruppenräume”). Click on “Settings for the rooms” (“Einstellungen für die Räume”). Click on the arrow next to the label “Settings” (“Einstellungen”) to close the settings. Help In order to answer your inquiries […]
How do I make an announcement in all breakout rooms?
Prerequisite: The “Group Rooms” (“Gruppenräume”) window on the right-hand side is open. The breakout rooms have already been started. You can see this from the green “Open” (“Geöffnet”) field next to the rooms. Click on the “…” symbol next to the designation “Group rooms” (“Gruppenräume”). Click on “Make an announcement” (“Eine Ankündigung machen”). Enter the […]
As a facilitator, how do I switch between breakout rooms?
Prerequisite: The “Group Rooms”(“Gruppenräume”) window on the right-hand side is open. The breakout rooms have already been started. You can see this from the green “Open” (“Geöffnet”) field next to the rooms. Move the mouse over the desired room. The “…” symbol appears. Click on the “…” symbol and click on “Enter room” (“Raum betreten”). […]
How do I discard the room layout and create a new room layout?
Prerequisite: The “Group Rooms” (“Gruppenräume”) window on the right-hand side is open. Click on the “…” symbol next to the designation “Group rooms” (“Gruppenräume”). Click on “Create new rooms” (“Erstellen Sie Räume neu”). Confirm the following dialogue window with “Create new” (“Neu erstellen”). The “Create Breakout Rooms (Preview)” (“Breakour-Räume (Vorschau) erstellen”) window opens. Create the […]
How do I add participants to other breakout rooms subsequently?
Prerequisite: The “Group Rooms” (“Gruppenräume”) window on the right-hand side is open. Unfold the room(s) to see the participants. Activate the checkbox in front of the name and click on “Assign” (“Zuweisen”). The existing rooms are displayed. Click on the desired room. The participant is automatically added to the new room. Help In order to […]
How do I delete breakout rooms?
Prerequisite: The “Group Rooms” (“Gruppenräume”) window on the right-hand side is open. Move the mouse over the desired room. The “…” symbol appears. Click on the “…” symbol and click on “Delete room” (“Raum löschen”). Confirm the following dialogue window with “Delete room” (“Raum löschen”). Help In order to answer your inquiries as quickly as […]
How do I add more breakout rooms?
Prerequisite: The “Group Rooms” (“Gruppenräume”) window on the right-hand side is open. Click on “Add room” („Raum hinzufügen“). A new room is added automatically. Help In order to answer your inquiries as quickly as possible, the helpdesk is at your disposal. If you have any questions, please contact helpdesk@fh-joanneum.at. On the following page you will […]
How do I assign individual names for the breakout rooms?
Prerequisite: The “Group Rooms” (“Gruppenräume”) window on the right-hand side is open. Move the mouse over the desired room. The “…” symbol appears. Click on the “…” symbol and click on “Rename room” (“Raum umbenennen”). Enter the desired name and click on “Rename room” (“Raum umbenennen”). Help In order to answer your inquiries as quickly […]
How do I start a breakout room?
Prerequisite: The “Group Rooms” (“Gruppenräume”) window on the right-hand side is open. Check whether all participants are added to groups – see information box “All participants are assigned” (“Alle Teilnehmer sind zugewiesen”). Check whether the assignment to the groups fits. To do this, unfold the rooms to see the participants. To change an assignment, see […]
How do I create a breakout room?
Prerequisite to create breakout rooms: You need the MS Teams desktop client. You are the organiser of the meeting. The MS Teams meeting has already started. To create breakout rooms, proceed as follows: Click on the “Group rooms” (“Gruppenräume”) icon. Select the desired number of rooms. You can create up to 50 rooms. Define how […]
How can I blur the video background?
Click on the “…” symbol. Click on “Blur my background”. Help In order to answer your inquiries as quickly as possible, the helpdesk is at your disposal. If you have any questions, please contact helpdesk@fh-joanneum.at. On the following page you will find extensive training material and videos on Microsoft Teams: https://support.office.com/de-de/teams
How can I display, add additional or invite participants?
Click on the symbol “Show participants”. This will open the “People” panel and you will see all those attending the meeting under “Currently in this meeting”. You can add additional participants using the “Invite someone” field. The person will receive a call. It is only possible to add FH JOANNEUM staff. Participants who have not […]
How do I use the chat in parallel with the video?
Click on the symbol “Show conversation”. The Meeting chat will open. Type your message in the meeting chat. You can send messages, share links or add files. Shared information will remain available after the video call. Help In order to answer your inquiries as quickly as possible, the helpdesk is at your disposal. If you […]
How do I prevent slides from moving on by themselves?
If you have uploaded your PowerPoint presentation via the “Browse” function, the following control bar will appear for all participants: You can prevent other participants from advancing the slides of the PowerPoint presentation on their own by clicking on the eye symbol to disable private viewing. Help In order to answer your inquiries as quickly […]
How do I share content with participants?
Click on the symbol “Share desktop”. Select the desktop (1), a specific open window (2), a proposed PowerPoint file (3) or a specific file via the Browse function (4) or the Whiteboard (5). We recommend that you upload the desired PowerPoint presentation using the “Browse” function. Select the file location and click on “Share”. Please […]
How do I conduct an online course? (General information)
The video call system contains the following buttons / options: The duration of the video call is displayed on the left hand side. Click on the video camera symbol to enable or disable the camera. Click on the microphone symbol to mute and unmute your microphone. Use the arrow symbol to share content with other […]
How do I participate in an online course? (via Meet now in MS Teams)
Open the Teams overview in Microsoft Teams. Click on the desired course. Click on the “Meet now” button. The window for starting the video call will open. Insert a subject, if desired. Click on “Meet now”. This will make the video call visible to all team members in the corresponding channel and they can “Join”. […]
How do I participate in an online course? (via Calendar in Microsoft Teams)
Open the calendar in Microsoft Teams. The field “Join” will only appear shortly before the meeting. You can also open the invite and join the meeting from there. Help In order to answer your inquiries as quickly as possible, the helpdesk is at your disposal. If you have any questions, please contact helpdesk@fh-joanneum.at. On the […]
How do I participate in an online course? (via Outlook invitation)
Open the Outlook calendar. Open the meeting invite and click on “Join Microsoft Teams Meeting”. This will open a page with several options for joining the meeting: a. Use the Microsoft Teams client if this is already installed. b. Join the meeting directly via the Web. c. Download the app from here. Help In order […]
How do I create an invitation to an online course using MS Outlook?
Open the Outlook calendar. Create an Outlook meeting request. Click on “New Teams Meeting”. A link to the course / meeting will be inserted in the text of the invitation. Click on Ctrl + link “Meeting Options” to make different settings: Who can bypass the lobby (before the meeting)? Who can present? Recommended setting for […]
How do I activate a course for students? (for teachers only)
Open the menu item “Teams” in Microsoft Teams. Click on the desired course. Click on the “Activate” button. These settings need only be made once. Help In order to answer your inquiries as quickly as possible, the helpdesk is at your disposal. If you have any questions, please contact helpdesk@fh-joanneum.at. On the following page you […]
How to install MS Teams?
Open the link https://teams.microsoft.com/downloads#allDevicesSection in your browser. Click on “Download Teams”. Click on “Save”. The file is now in the “Downloads” folder, from where you can start the installation. Execute the file by double-clicking it. Please note: You may have to confirm execution of the exe file. Confirming and executing the installation program will not […]
How can I top up my printing credit?
Students have the possibility to top up their printing credit cashless. The following payment methods are available: Credit Card (Mastercard) Bankomatkarte Maestro SOFORT Überweisung The authentication is performed with your FH JOANNEUM credentials, the moneyloader website is hosted by FH JOANNEUM. Your credit card details are transmitted to a third party payment-processor and are not […]
How can I configure my Wi-Fi connection?
FHJOANNEUM2work For employees and students Access to internal resources is possible (fileserver, printing) Login with technikumusername SSID FHJOANNEUM2work Authentication WPA2 Encryption AES mit WPA2 EAP method PEAP CA Certficate Do not validate MSCHAPv2 no authentication Smartphone with Android version 10 or higher eduroam Joint venture between universities Once configured in your home university you […]
How can I connect my network drives?
If you log on to a FH Computer with an active (not graduate!) account, the network drives are connected automatically. The default drives are: Z: Private Drive M: Used to manage your installation (ZIT) You can manually connect to additional network drives. Connect a network drive Right-click on the Windows icon and then click the […]
How can I use the Remote Desktop Service as an employee and external teacher?
The Remote Desktop Service is only available for employees and external teachers! This service provides a desktop for home office on an external computer or private PC. The following software products are available: SAP Your personal network drive (Z:) the study and department network drives. (O: P: L:) Configure the remote desktop connection Start the […]
How can I configure my Email Client?
The standard email client software on FH JOANNEUM desktop computers and notebooks is Microsoft Outlook and should be configured automatically. You can also access your emails on your private devices, e.g. tablets and smartphones. The setup and accessing of your emails can be done via Microsoft Exchange or other protocols like IMAP/SMTP. Exchange configuration Open […]
How can I restore files from my network drives ?
You can restore files and folders from the preconfigured network drives by yourself. The last four days can be restored hourly from 7:00 am till 8:00 pm, older data is backed up daily. Restore files Open the network drive and right-click on the folder or file you want to restore Open the „Properties“ and click […]
How can I configure my vpn connection?
You can access FH resources (network drives, actions, SAP,….) from external networks with the CiscoAnyConnect Secure Mobility Client. Configure the vpn connection Your can download the vpn client from the following website vpn.fh-joanneum.at Enter your FH JOANNEUM Usernamen and password. Your browser will try to install the vpn client automatically. Depending on the browser you […]