How can people WITH an FH account process payments via the FH|shop?

FH JOANNEUM can use the FH|shop to handle various payment processes. For example

the contribution to insurance in the healthcare sector
the graduation fees,
contributions to conferences (e.g. GAB conference),
contributions to seminars (e.g. Summer Business School), courses and events
etc.

Proceed as follows:

Prerequisite: You have received a payment request as a link.
Click on the link.
The FH|shop login page opens.
Enter your FH JOANNEUM – Username and your FH JOANNEUM – Password in the FH JOANNEUM – LOGIN section.
Click on Login with FH JOANNEUM account.

Note Use the FH JOANNEUM - Username and NOT the e-mail address to log in to the FH|shop!

The Checkout page of the FH|shop opens. The payable contribution is already in the Your order area.

Note If you do not see a contribution on the checkout page, click again on the payment link sent to you.

Check your order. To make adjustments to your order, click on the menu item Cart.
To enter your personal data in the Billing details area, click on the menu item Checkout. Mandatory fields are marked with an asterisk.
Choose the desired payment method.
Confirm the privacy policy and the additional information.
Click on Commit to buy now.
Carry out the payment process with the selected payment method.
The order is successfully completed when the confirmation page with the order details opens. You will also receive a confirmation e-mail with the invoice in PDF format.

Perform actions under MY ACCOUNT

You can perform various actions under the My account menu item:

You can view your most recent orders – e.g. date, payment status (e.g. refunded, failed) etc. and download the invoice for each order.

You can view details of the FH|shop account.

Note The account details are specified via the FH system and cannot be changed via the FH|shop.

Log out of the FH|shop.

Help and support

If you have any technical questions or problems, please contact the FH JOANNEUM helpdesk on +43 (0) 316 / 5453 – 8888 or helpdesk@fh-joanneum.at.

Please always send any error messages as a screenshot (of the entire screen – not just a section of the screen) and send us the payment link to the order that you have been sent.